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How do I return or exchange a product?

Posted by Adam Silverman on

J E M M A stands by all of our products. For full-price merchandise shipped within the USA (excluding AK, HI, PR), we offer free returns or exchange within 14 days of purchase delivery. Product must be in the exact same condition as they were received. Sale items (discounts that are 20% or more), site-wide promotions and international orders cannot be returned for a refund. We reserve the right to deny a refund if returned merchandise does not meet our requirements, i.e. found to be damaged, shows signs of wear, or is without original tags and packaging. Returns received past 14 days from the purchase delivery will not be accepted as well. If your return is not accepted, it will be sent back to you and a refund will not be issued. We appreciate your understanding!

Click Here to Start a Return or Exchange

Please note we do not accept any liability if the product is lost or damaged during its return passage to us.