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Shipping & Returns

Shipping

  • Standard USA (excl. AK, HI, PR)
    FREE | 5-7 Business Days

  • Expedited USA (excl. AK, HI, PR)
    $25 | 3-4 Business Days

  • Overnight USA (excl. AK, HI, PR)
    $40 | Next Business Day

  • Alaska, Hawaii, Puerto Rico, Canada
    $40 | 4-7 Business Days

  • Rest of the World
    $65 | 5-15 Business Days

Destination Shipping Cost Delivery Time
Standard USA (excl. AK, HI, PR) FREE 5-7 Business Days
Expedited USA (excl. AK, HI, PR) $25 3-4 Business Days
Overnight USA (excl. AK, HI, PR) $40 Next Business Day
Alaska, Hawaii, Puerto Rico, Canada $40 4-7 Business Days
Rest of the World $65 4-7 Business Days

International shipping rates are not inclusive of duties and taxes. You will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately cannot be reimbursed by JEMMA. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.

Returns

JEMMA stands by all of our products. For full-price merchandise shipped within the USA (excluding AK, HI, PR), we offer free returns or exchange within 14 days of purchase delivery. Product must be in the exact same condition as they were received. Sale items (including major sale coupons ie. Black Friday/Cyber Monday) and international orders cannot be returned for a refund. We reserve the right to deny a refund if returned merchandise does not meet our requirements, i.e. found to be damaged, shows signs of wear, or is without original tags and packaging. Returns received past 14 days from the purchase date will not be accepted as well. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

In the event of a manufacturing defect, please email us at returns@jemmabag.com immediately so we can personally assist you and sort out your problem as quickly as possible.

How To Process Returns
1) Visit jemmabag.com/a/returns and fill out and print our return form. You will need your email address and order number handy to complete a return request.

2) If unable to return the item, email us at returns@jemmabag.com and specify the reason for return.

3) We will revert with a return label. Re-seal the original packaging with the bag tag in place. Print and affix the return label on the exterior of the box over the original shipping label. Please make sure the box is sealed properly so it does not come apart during shipping. Provide the package to the shipping carrier for return shipping. Please note we do not accept any liability if the product is lost or damaged during its return passage to us.