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Shipping & Returns

Shipping

  • Standard USA (excl. AK, HI, PR)
    FREE | 5-7 Business Days

  • Expedited USA (excl. AK, HI, PR)
    $25 | 2-4 Business Days

  • Overnight USA (excl. AK, HI, PR)
    $50 | Next Business Day

  • Alaska, Hawaii, Puerto Rico, Canada
    $40 | 4-7 Business Days

  • Rest of the World
    Variable | 4-7 Business Days

Destination Shipping Cost Delivery Time
Standard USA (excl. AK, HI, PR) FREE 5-7 Business Days
Expedited USA (excl. AK, HI, PR) $25 2-4 Business Days
Overnight USA (excl. AK, HI, PR) $50 Next Business Day
Alaska, Hawaii, Puerto Rico, Canada $40 4-7 Business Days
Rest of the World Variable 4-7 Business Days

J E M M A is on a mission to build the world’s most beloved brand #forher.

You can appease your J E M M A obsessions around the world!  We ship to over 180 countries worldwide and calculate real-time taxes & duties at checkout, so there are no surprises on delivery!

 Our international shipping option brings added benefits #forher.

  • A simpler process: See your total shipping cost upfront – no unexpected duties and taxes collected upon delivery.
  • More affordable shipping: COD fees are waived and disbursement fees are reduced.
  • Faster delivery: Packages won’t spend time in holding while taxes and duties are settled by the local carrier.

Please note that orders that are placed on Friday through Sunday will be processed on Monday. J E M M A is not responsible for lost items once a package has been delivered and/or signed for.

Returns

J E M M A stands by all of our products. For full-price merchandise shipped within the USA (excluding AK, HI, PR), we offer easy returns or exchanges within 14 days of purchase delivery. The return must be in our possession by the 14th day for a refund to be processed. Items returned outside this period will not be accepted.

If you return an item and the reason for return is not a result of a manufacturing defect or damage, a returns fee of $15 will be deducted from your refund to cover shipping and restocking fees. If you are trying to decide between sizes, colors or styles, please email here and we will help you make the best purchase that fit your needs!

Product returned must be in the exact same condition as they were received. We reserve the right to deny a refund if returned merchandise does not meet our requirements, i.e. found to be damaged, shows signs of wear, or is without original tags and packaging. Limited edition, sale items (discounts that are 25% or more), site-wide promotions and international orders cannot be returned for a refund. *EMMA Traveler 39 Limited Edition items are final sale. If your return is not accepted, it will be sent back to you and a refund will not be issued.

We appreciate your understanding!

Click Here to Start a Return or Exchange

Please note we do not accept any liability if the product is lost or damaged during its return passage to us.

Once your return has been delivered to our returns center, it can take 7-10 business days for it to be processed and for your refund to be issued. The refund will go to the payment method used when originally placing the order.