Frequently Asked Questions
You have questions, we have answers
How do I clean my JEMMA bag?
The leather used in the design of JEMMA Bags is specially chosen from the finest tanneries in Italy. Most of our leathers have been treated and are water and scratch resistant. Should your handbag become wet, wipe gently dry with a soft cloth. For regular cleaning of leather and nylon, a damp cloth should work to remove dirt and stains.
Does JEMMA ship internationally?
Absolutely. We ship all over the world! International shipping costs can be found in Shipping and Returns.
When exactly will I receive my order?
Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day. From then on, with our free shipping option, your order will arrive within 4-7 business days, depending on your location. We also offer expedited shipping options at check-out if you need your order quicker.
What ways can I make a payment?
All payments made on www.jemmabag.com are secure and all transactions are in USD Dollars. We accept most credit cards, including American Express, Visa, MasterCard, and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. New York residents will be charged New York sales tax.
RETURNS + EXCHANGES
How do I return or exchange a product?
JEMMA stands by all of our products. For full-price merchandise shipped within the USA (excluding AK, HI, PR), we offer free returns or exchange within 14 days of delivery. The product must be in the exact same condition as they were received. Final sale* items (including major sale coupons ie. Black Friday/Cyber Monday) and international orders cannot be returned for a refund or exchange. We reserve the right to deny a refund if the returned merchandise does not meet our requirements, i.e. found to be damaged, shows signs of wear, or is without original tags and packaging. Your returned item must arrive at JEMMA no later than 14 days after your delivery date. Returns received past 14 days from delivery date will not be accepted. We appreciate your understanding.
*An item is considered a final sale if it is discounted 20% or more from its original retail price.
In the event of a manufacturing defect, please email us at firstname.lastname@example.org immediately so we can personally assist you and sort out your problem as quickly as possible.
To return an item:
1) Email email@example.com and specify the reason for return.
2) We will revert with a return label. Re-seal the original packaging with the bag tag in place. Print and affix the return label on the exterior of the box over the original shipping label. Please make sure the box is sealed properly so it does not come apart during shipping. Provide the package to the shipping carrier for return shipping. Please note we do not accept any liability if the product is lost or damaged during its return passage to us.
What if I have a general question?
You can email us at firstname.lastname@example.org and we’ll get back to you as soon as possible.
Where are JEMMA bags made?
JEMMA bags are designed in New York, materials from Italy and manufactured in Asia. We work very closely with our suppliers and manufacturers to ensure we source the best quality leather and achieve the highest workmanship standards on all our bags.
What happens when I register an account with JEMMA?
Once you’ve registered with JEMMA, you will automatically become part of the #JEMMAGirl community. You will receive our newsletters and be the first to be notified of new collections, events, and promotions. It also allows you to simply login on your next visit and experience a faster check out for future orders.